mirrorball high shine + protect antioxidant shampoo voluntary recall notice
we are initiating a voluntary recall of amika mirrorball high shine + protect antioxidant shampoo. no other amika products are affected by this voluntary recall.
what you need to know
- affected product: mirrorball high shine + protect antioxidant shampoo, all sizes, all lots purchased in 2023 or 2024.
this recall only impacts mirrorball shampoo, the conditioner is not included in the recall.
- reason for recall: we have been monitoring recent feedback citing change in odor & in rare cases, temporary irritation. there have been no reported serious adverse health events associated with using this product. we initiated this recall after determining that various production batches at our third-party manufacturing site do not meet our stringent quality standards, due to the presence or potential presence of a bacterium called P. Gergoviae.
- next steps: if you have product in your possession, please stop using it immediately, even if the product does not appear to have a change in odor or quality issue.
we want to reassure you that, after consultation with an independent toxicology group, we are confident the use of this product does not pose a serious health or safety risk to healthy people. however, individuals with certain risk factors such as a weakened immune system or broken skin may be more susceptible to infection.
amika takes pride in its commitment to vigorous consumer safety standards, which is why out of abundance of caution, the decision was made to voluntarily recover this product from retailers and to proactively reach out to consumers.
we sincerely apologise for this issue and any inconvenience it may have caused. thank you for your understanding and continued trust as we take these steps to improve and ensure the highest quality for you.
FAQ
the amika mirrorball high shine + protect antioxidant shampoo is the only product affected by this voluntary recall.
no other amika products are affected by this voluntary recall. although we are not recalling the amika mirrorball high shine + protect antioxidant conditioner, we recognize these two items may have been purchased together as a set, and we will gladly refund you for both products if desired.
stop using the product. we are offering full refunds for all affected products and stand ready to assist with any questions or concerns.
a. for retail purchases, you may return the product to the store location with proof of purchase or visit the retailer website for instructions on how to return for a full refund.
b. for all other purchases, our expert team are on hand to help. please CLICK HERE. to view our FAQ's and ways to contact us. you can also call us on 01315 010 333
we initiated this recall after determining that various production batches at our third-party manufacturing site do not meet our stringent quality standards, due to the presence or potential presence of a bacterium called p. gergoviae. we are taking this proactive step to address any customer concerns and uphold trust in our brand. we take the safety of our products very seriously, and we know that you do too. we want to reassure you that, after consultation with an independent toxicology group, we are confident the use of this product does not pose a serious health or safety risk to healthy people. however, individuals with certain risk factors such as a weakened immune system or broken skin may be more susceptible to infection.
we want to reassure you that, after consultation with an independent toxicology group, we are confident the use of this product does not pose a serious health or safety risk to healthy individuals. individuals with certain risk factors such as a weakened immune system or broken skin may be more susceptible to infection.
we have instructed our retailers to stop selling the product and are in the process of notifying consumers to stop using the product. we are also instructing product purchasers on how to obtain refunds.
we are committed to ensuring this situation does not happen again and have implemented the following measures:
- reformulation: we have introduced a minor reformulation, to
eliminate any potential for future issues, while maintaining the
product’s high-performance results. - enhanced manufacturing protocols: we’ve adopted new,
more stringent manufacturing and testing standards. - retail collaboration: we are working closely with our partners
to remove all affected Mirrorball Shampoo lot codes from shelves
and warehouses, replacing them with the updated formulation as
soon as it is produced and thoroughly tested. We expect to be back
in stock with all retailers around/before April 2025.
if you have experienced an adverse reaction, please visit this pagehttps://loveamika.com/pages/adverse-event to report an adverse event.